Background Maps Do Not Render When Exporting to Image

KNOWLEDGE BASE

Background Maps Do Not Render When Exporting to Image

Published: 28 Jan 2016
Last Modified Date: 17 Apr 2018

Issue

When exporting a worksheet or dashboard from Tableau Server to PDF or image (PNG), the background map might not render. The background map renders correctly when viewing the view in a web browser.

Environment

Tableau Server
Network firewall or proxy server

Resolution

Ensure that Tableau Server can connect to the mapping servers. For more information, see Maps Do Not Display on Tableau Server.

Cause

The computer hosting Tableau Server cannot access the mapping servers.

Additional Information

As a troubleshooting step, disable client-side rendering by using the ?:render=false URL parameter. If the map no longer renders in a browser, then this article applies. If the map still renders after disabling client-side rendering, it may be a different issue.