KNOWLEDGE BASE

Background map does not appear if cache is removed or if a new computer is used.


Published: 23 Jan 2024
Last Modified Date: 29 Jan 2024

Issue

Mapbox background maps cannot be displayed on certain versions of Tableau Desktop if cache is removed or if a new computer is used. No error messages are displayed. Additionally, mapbox_tile_cache located in C\Users\<username>\AppData\Local\Tableau\Caching does not increase in size when the map mark layer is displayed.
User-added image

Environment

  • Windows *This issue does not occur on macOS 
  • Tableau Desktop
    • 2022.3.10, 2022.3.11
    • 2022.2.13, 2022.2.14
    • 2022.1.18, 2022.1.19, 2022.1.20

Resolution

Upgrade to Tableau Desktop 2022.2.15 or 2022.3.12 or later. 
 

Cause

This is a known issue that is fixed in Tableau Desktop 2022.2.15 or 2022.3.12. 
For Tableau Desktop 2022.1.x, the known issue is being worked on by W-14890169.
 

Additional Information

If it is not a new computer, this issue may or may not occur. Please check first to see if the issue occurs with the latest maintenance release.
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