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Auto Update Fails to Install for Tableau Desktop on a Mac


Published: 01 Jul 2020
Last Modified Date: 01 Jul 2020

Issue

When you attempt to automatically update Tableau Desktop on a Mac, the new version of Tableau Desktop does not install. 

Environment

  • Tableau Desktop 2019.3 - 2020.2 
  • Mac OS 

Resolution

  1. Navigate to the TableauAutoUpdate folder in your Downloads folder. 
  2. Run the installer manually.

Cause

This behavior is related to a known issue with ID 1120093 which is currently under investigation.  This issue causes the installer to download, but not install when attempting to automatically update.
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