Issue
Logging into Tableau Services Manager (TSM) using "tsm login -u username" after installation fails and the following error might occur:"Authentication error. Incorrect username or password, or username not member of administrative group?"
The "tableau" and "tsmagent" accounts need nopasswd login permission in /etc/sudoers.
The "tableau" account needs su permissions.
To ensure tableau has su permissions, verify file mode of /bin/su is -rwsr-xr-x.
chmod 4755 /bin/su
Make sure you are installing as a sudo user or, if installing as the root user, TSM is initialized using the -a flag to specify a non-root TSM user. When trying to login to TSM as root user the same error may occur:
"Authentication error. Incorrect username or password, or username not member of administrative group?"
Important: The instructions in this section are intended for an IT professional who is comfortable editing the pam.d configuration. Please note that toubleshooting pam.d configuration edits is outside the scope of Tableau Technical Support.
sudo usermod -a -G wheel <user>
/etc/shadow
nor the ability to set the userid to the desired new user. It also must have the group
and other
write bits turned off, so that other users cannot alter it.
For more information, see the following questions and answers: