KNOWLEDGE BASE

ATR service return denied when activating a key on Server ATR


Published: 25 Mar 2021
Last Modified Date: 06 Apr 2021

Issue

After installing Server ATR and trying to activate with a product key that has no available ATR leases, the following error message is received:
"ATR service return denied
The serial number ''{0}'' is not a valid product key"

Environment

Tableau Server 2021.1 +
ATR Activation

Resolution

Depending on the situation, you have two options:
  • Contact Tableau Technical Support.
  • Wait until the previous lease is available for use.

Cause

No more ATR leases are available for use. The ATR duration configuration may be set too high.

Additional Information

If it is not possible to wait for the previous leases to be returned, please contact Tableau Technical Support.
Did this article resolve the issue?