KNOWLEDGE BASE

Anaplan Extract Refresh Fails after Changing Field Data Type


Published: 05 Jul 2021
Last Modified Date: 06 Jul 2021

Issue

When refreshing an extract of an Anaplan data source that contains a physical join, after changing the data type of the fields that are used for the join, the following error may occur:

Unable to complete action
Internal Error - An unexpected error occurred and the operation could not be completed.
Error Code: 6EA18A9E
Unable to create extract

Environment

  • Tableau Desktop 2020.4 and newer
  • Tableau Server 2020.4 and newer
  • Anaplan

Resolution

Use one of the following workarounds:

Option 1

Use a relationship instead of the physical join.

Option 2

  1. Duplicate one of the affected fields: Right-click (control-click on a Mac) the field in the Data pane, and select Duplicate.
  2. Change the data type of the duplicated field to the desired data type for the purpose of building views.

Cause

This issue is currently under investigation.
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