"An unknown error related to remote content was detected (500)" When Publishing Workbook To Tableau Server and Personal Space Is Disabled

Issue

The Tableau Desktop encountered the following error when publishing the workbook to Tableau Server that personal space is disabled.

Unable to complete action
An error occurred when publishing the workbook.
Error Code:0xC926DA9F

An unknown error related to remote content was detected (500)

Environment

Tableau Server 2023.1.2
Tableau Desktop 2023.1.2

Resolution

Option 1

Upgrade to Tableau Server 2023.1.6 or later.

Option 2

It is possible to publish after performing the following steps to enable Personal Space temporarily:

1. Enable Personal Space
2. Publish the workbook by each user (do this for all users having the issue)
3. Disable Personal Space

Users will be able to publish workbooks after the above steps. Please to the Online help for deails on Personal Space.

Site Settings Reference (General tab for enabling Personal Space)

Cause

The is a known issue W-13827661, resolved in Tableau Server 2023.1.6.

Additional Information

On Tableau Desktop, the log.txt file will show the following:

{"ts":"2023-07-02T05:30:49.330","pid":28500,"tid":"11c8","sev":"warn","req":"-","sess":"-","site":"-","user":"-","k":"excp",
"e":{"excp-error-code":"0xC926DA9F","excp-source":"NeedsClassification","excp-status-code":"UNKNOWN"},
"v":{"excp-msg":"An unknown error related to remote content was detected (500)\n","excp-type":"HTTPException","msg":"HTTPRequestor: rethrow exception"}}
{"ts":"2023-07-02T05:30:49.330","pid":28500,"tid":"11c8","sev":"warn","req":"-","sess":"-","site":"-","user":"-","k":"msg",
"v":"WorkgroupConnection::GetPersonalSpaceForUser error: 500"}
{"ts":"2023-07-02T05:30:49.333","pid":28500,"tid":"11c8","sev":"warn","req":"-","sess":"-","site":"-","user":"-","k":"msg",
"v":"NotifyOfException::TableauException"}