"An error occurred while attempting to reset MFA verifiers"

Published: 04 Apr 2023
Last Modified Date: 04 Apr 2023


When resetting the MFA verification methods from a user's profile page in Tableau Cloud, the following error may occur:

An error occurred while attempting to reset MFA verifiers. Please try again.


  • Tableau Cloud


As a site administrator, try the following workaround:
  1. Remove the affected user from the Tableau Cloud site. For instructions, see View, Manage, or Remove Users.
  2. Add the user back to the site with the Tableau with MFA authentication type. For instructions, see Add Users to a Site.
  3. Ask the user to try signing in to the site again.
For more information about the user process for registering and managing a verification method, see Register for multi-factor authentication.
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