KNOWLEDGE BASE

Alert Recipients Cannot Select User From Second Domain Where The Username Is Not Unique Between Domains


Published: 16 Jan 2022
Last Modified Date: 18 Jan 2022

Issue

Alert recipients cannot select user from multiple domains.
Only one user id is found and can be added to Alert recipients. For example for users domain1\userA, domain2\userA, domain1\userB and domain2\userB in Tableau only domain1\userA is found for userA and domain2\userB for userB.
 

Environment

  • Tableau Server 2020.1.3

Resolution

Upgrade Tableau Server to 2020.4.14, 2021.1.11, 2021.2.8, 2021.3.7 or 2021.4.3

Cause

This was a known issue and resolved in Tableau Server new releases.

Additional Information

The issue does not happen in subscription. Users from both domains can be added. 
 
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