Tableau Server, Prep Conductor Services Are In Error State After Running Tsm Import With --Force-Keys Option

Published: 24 Mar 2021
Last Modified Date: 08 Apr 2021


After upgrading Tableau Server or running tsm import command with --force-keys option, Prep Flow Authoring and Prep Conductor are in an error states.
User-added image


  • Tableau Server 2020.4 or newer
  • Windows Server


Clear the value of telemetry.servicepassword configuration parameter.
1. tsm configuration set -k telemetry.servicepassword -v ""
2. tsm pending-changes apply

Do a settings.json export and look for any of the following keys:
  • telemetry.servicepassword
  • recommendations.servicepassword
  • authentication.servicepassword
  • vizportal.servicepassword
  • authorization.servicepassword
These keys were deprecated as of 2018.1 (pre-tsm) and may cause issues in later installations.


Tableau Server cannot decrypt the unused passwords.

Additional Information

When importing a configuration from an old .json file after upgrading or installing a new environment, pay attention to the --force-keys option. On the safe side, we recommend removing the configuration parameters from the .json file that is not recognized by default. The following is an example.

User-added image

When upgrading versions, backing up and restoring, or adding new nodes to a cluster, Tableau Server can manage secrets storage and related processes automatically. For more information see Managing secrets.
Did this article resolve the issue?