After Connecting To Denodo, Error Code "FAB9A2C5" And Query Error "QUERY [SALESFORCE ROUTE] [CONNECTION_ERROR]" Are Displayed When Creating A View

Issue

After connecting to Denodo, the following error codes are displayed when creating a view:

"FAB9A2C5" and query error "QUERY [SALESFORCE ROUTE] [CONNECTION_ERROR]"

Denodo is expected to be routed to Salesforce.

Error examples:

Tableau Server
User-added image

ERROR: Error executing query. Total time 0.172 seconds.
QUERY [VIRTUAL] [ERROR]
QUERY [SALESFORCE WRAPPER] [ERROR]
QUERY [SALESFORCE ROUTE] [CONNECTION_ERROR] Received exception with message 'Error retri;
Error while executing the query

Tableau Desktop
User-added image

Environment

Tableau Server
Tableau Desktop
Denodo
Salesforce

Resolution

Please make sure that the query can be executed on the Denodo side. If it fails, please contact Denodo or Salesforce for further investigation.

Cause

There is a third-party data route issue between Denodo and Salesforce.

Additional Information

Fore more information, see: Bad Connection: Tableau could not connect to the data source. Error Code: FAB9A2C5

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