KNOWLEDGE BASE

Tableau Server IPs Changed and not all TSM Services are Coming Up Correctly


Published: 05 Apr 2022
Last Modified Date: 17 May 2022

Issue

The IP addresses of Tableau Server have been inadvertently altered and as a result, not all TSM services are coming up.

Environment

  • Tableau Server 2020.4 and higher
  • Windows Server 2019

Resolution


Option 1
Rebuild the pg_hba.conf file to contain the new IP addresses.
1. Open an admin command prompt.
2. Run "tsm stop".
3. Run "tsm pending-changes apply".
    (NOTE: If you encounter a message that there is no pending changes you can simply increase the gateway timeout by 1 second by running, tsm configuration set -k gateway.timeout -v {value}, then apply changes)
4. Run "tsm start".

Option 2 
Perform the official process to change IP addresses.


 

 

Cause

The network IPs inadvertently changed due to an environmental issue.

Additional Information

There can be many reasons IP addresses change such as moving the install to a new subnet, having multiple NICs, using a cloned image, or an IT Team needing to change the IPs.
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