Issue
The IP addresses of Tableau Server have been inadvertently altered and as a result, not all TSM services are coming up.
The IP addresses of Tableau Server have been inadvertently altered and as a result, not all TSM services are coming up.
Below is an example where IPv6 is preferred over IPv4.
Precedence Label Prefix
---------- ----- --------------------------------
50 0 ::1/128
40 1 ::/0
35 4 ::ffff:0:0/96
30 2 2002::/16
5 5 2001::/32
3 13 fc00::/7
1 11 fec0::/10
1 12 3ffe::/16
1 3 ::/96
To change the IPv6 precedence to ensure IPv4 is preferred, you need to execute the following steps:
a) Run [tsm stop] command to stop Tableau Server.
b) Run the following commands to adjust precedences of IP addresses.
netsh int ipv6 set prefixpolicy ::ffff:0:0/96 50 0
netsh int ipv6 set prefixpolicy ::1/128 40 1
netsh int ipv6 set prefixpolicy ::/0 30 2
netsh int ipv6 set prefixpolicy 2002::/16 20 3
netsh int ipv6 set prefixpolicy 2001::/32 5 5
netsh int ipv6 set prefixpolicy ::/96 1 4
c) Reboot OS to flush IP connections and restart Tableau Server Windows services.
d) Confirm all Tableau Server services are running and [tsm status -v] indicates that Tableau Server is "Stopped".
e) Run [tsm pending-changes apply] - (This step is critical, even though there will be no changes to apply)
f) Run [tsm start] command to start up Tableau Server