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Adding or Verifying a Group Shows Group has 0 Members


Published: 16 Sep 2019
Last Modified Date: 17 Sep 2019

Issue

When running the command tsm user-identity-store verify-group-mappings <group> or when adding a group in the Tableau Server UI or via tabcmd, an error occurs saying the group has 0 members.

Environment

  • Tableau Server 10.5 or later
  • External LDAP (non-Active Directory) Identity Store

Resolution

From the LDAP schema, determine objectClass types that are specifically unique to group objects and not used by user objects.

Then, run the following from the command line:
tsm configuration set -k wgserver.domain.ldap.group.classnames -v <group objectClass>

If multiple values of objectClass are necessary, they are accepted via a comma-separated list.

Cause

The current configuration of wgserver.domain.ldap.group.classnames lists an objectClass that is also applied to user records which causes Tableau Server to erroneously identify the users as groups instead of users.
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