KNOWLEDGE BASE

Adding License Service to Secondary Node Fails when Following the Initial Node Failure Steps with ATR Activation


Published: 31 May 2022
Last Modified Date: 11 Jun 2022

Issue

Following the steps for an initial node failure with HA to move the License service fails: 

tsm topology set-process -pr licenseservice -n node2 -c 1
The server encountered an unexpected error processing the request. Look at the server logs for more information.
See '/root/.tableau/tsm/tsm.log' for more information.
See '/u01/tableau/data/tabsvc/logs/tabadmincontroller/tabadmincontroller_*.log' on Tableau Server nodes running the Administration Controller process for server log information.

Environment

  • Tableau Server 
  • ATR activation method
  • HA cluster
  • Linux (CentOS 7)

Resolution

Install Tableau Server version 2021.4.7 or 2022.1.2 from the May maintenance release or newer.

Cause

This behavior is related to a Known Issue which is fixed in 2021.4.7.
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