Activated Keys Are Not Shown On TSM GUI, Only The Trial Key Is Shown
Published: 04 Nov 2021 Last Modified Date: 08 Jul 2022
Issue
After activating the trial key to make sure the server can start properly, several purchased licenses are activated offline because the machine is in an air-gapped environment or offline.
However, the activated keys are not shown on TSM GUI and the licenses output list, only the trial key is shown on TSM GUI and output of licenses list.
Environment
Tableau Server 2021.3.2
Windows Server 2016
Resolution
If Authorization-To-Run (ATR) Service is enabled when installing Tableau Server, reinstall Tableau Server without checking the ATR due to the machine being in an air-gapped environment or offline and activate the keys again.
Don't forget to deactivate the keys before cleaning the Tableau Server.
Cause
Authorization-To-Run (ATR) Service is enabled when installing Tableau Server even when the machine is in an air-gapped environment.