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Activated Keys Are Not Shown On TSM GUI, Only The Trial Key Is Shown


Published: 04 Nov 2021
Last Modified Date: 05 Nov 2021

Issue

After activating the trial key to make sure the server can start properly, several purchased licenses are activated offline because the machine is in an air-gapped environment or offline.

However, the activated keys are not shown on TSM GUI and the licenses output list, only the trial key is shown on TSM GUI and output of licenses list.

Environment

  • Tableau Server 2021.3.2
  • Windows Server 2016

Resolution

If Authorization-To-Run (ATR) Service is enabled when installing Tableau Server, reinstall Tableau Server without checking the ATR due to the machine being in an air-gapped environment or offline and activate the keys again.

Don't forget to deactivate the keys before cleaning the Tableau Server.

Cause

Authorization-To-Run (ATR) Service is enabled when installing Tableau Server even when the machine is in an air-gapped environment.
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