KNOWLEDGE BASE

A Giant "X" Appears When Viewing Custom Views in Tableau Server on Internet Explorer 11 and Windows 7


Published: 20 Sep 2019
Last Modified Date: 07 Nov 2019

Issue

A giant "X" (or a portion of it) might appear when viewing a Custom View or when web-authoring a custom label field of a reference line on Internet Explorer 11.

User-added image

Environment

  • Tableau Server 2019.4 or later
  • Tableau Online 2019.4 or later
  • Windows 7 
  • Internet Explorer 11

Resolution

This behavior is caused by a Known Issue, ID 984027, which is currently under investigation and expected to be fixed in a future version of the Tableau Server and Tableau Online products. Meanwhile, the following workarounds can be helpful.


Option 1

Use any other browser such as Microsoft Edge, Google Chrome, Firefox.

Option 2

If you are unable to use another browser, please work with your IT team to have newer Windows version installed on your computer. 

Cause

This behavior is caused by a Known Issue, ID 984027, which is currently under investigation.
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