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Web Browser Does Not Prompt For A Client Certificate After Configuring Mutual SSL Authentication


Published: 06 Aug 2020
Last Modified Date: 06 Aug 2020

Issue

After configuring mutual SSL authentication, Google Chrome and Firefox do not prompt for a client certificate so it's unable to sign in to Tableau Server through Chrome and Firefox.
But IE works fine.

Environment

  • Tableau Server 2020.2.3

Resolution

1. Run following command to check value of ssl.protocols
tsm configuration get -k ssl.protocols
2. If TLSv1.3 is not disabled, disable TLSv1.3.
  Please refer to 3. Disable older versions of TLS for details.
 

Cause

TLS v1.3 is not yet supported by all components of Tableau Server.
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