KNOWLEDGE BASE

User Registration Windows of Tableau Prep Builder Gets Blank In Offline Environment


Published: 09 Dec 2020
Last Modified Date: 10 Dec 2020

Issue

A white blank user registration screen appears every time when starting Tableau Prep Builder in offline environment.

Environment

  • Tableau Prep Builder
  • Offline environment

Resolution

A possible workaround is to connect to internet once and complete user registration. After the registration process is complete, the window will not be displayed any more even in offline environment.
If it is difficult to access internet, close the blank window every time. This is harmless for any other features of Tableau Prep Builder.

Cause

The issue is under investigation by development.
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