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Upgrade to 2020.4 Fails At UpgradePackagesOperation


Published: 25 Jan 2021
Last Modified Date: 26 Feb 2021

Issue

When upgrading Tableau Server to 2020.4.0, users may experience upgrade failure at the UpgradePackagesOperation step

Environment

  • Tableau Server
  • Upgrade to 2020.4

Resolution

1. If Tableau Server deployed on VM, ensure that Processor Compatability mode is turned off https://help.tableau.com/current/server/en-us/trouble_install_upgrade.htm#InstallCPUreq
2. Ensure that your CPU supports SSE4.2 and POPCNT instruction set

Cause

Tableau has deprecated use of SSE2 instruction set and moved onto SSE4.2
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