KNOWLEDGE BASE

Unable to add Saved Snowflake Credentials in Tableau Online


Published: 25 Feb 2020
Last Modified Date: 09 Mar 2020

Issue

Snowflake credentials cannot be added on Tableau Online.

In the "My Account Settings" section of Tableau Online the "Saved Credentials for Data Sources" section has an option to add a Snowflake credential.

If you click on "Add" next to the Snowflake option, the link does not respond. If you select  "open in new tab" it diverts to a blank page and it is not possible to add the Snowflake credential.

User-added image

Environment

  • Tableau Online 2020.1.2
  • Snowflake

Resolution

As fix for this issue has been released to Tableau Online pods from 9th March 2020.

Cause

This issue has been resolved, you should be able to successfully add Snowflake credentials without experiencing this issue.
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