KNOWLEDGE BASE

Unable To Unlicense User That Is Member Of Group With Grant Role On Sign In Enabled


Published: 04 Dec 2020
Last Modified Date: 07 Dec 2020

Issue

When attempting to change the site role of a user to unlicensed, the following error might occur:

"Unlicensed site role is lower than the minimum set in user group(s)."

Environment

  • Tableau Online
  • Tableau Server

Resolution

Workaround
Remove the user from the group(s) that have Grant Role on Sign In where they are a member.

Cause

This behavior is by design. If a user is part of a group using Grant role on sign in, then that user role cannot be set to unlicensed or downgraded to a role lower than the minimum site role set for the group, whether or not they sign in.

Additional Information

In accordance with the terms of the End User License Agreement, licenses granted on an Authorized User basis may be permanently reassigned to new users. Users may only be downgraded to a lower site role (including Unlicensed) when they will permanently discontinue access to Server Software at the higher role.

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