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Unable To Sign In With Error "vizportal Access Token Expired" From Tableau Prep Builder


Published: 29 Jun 2020
Last Modified Date: 30 Jun 2020

Issue

Tableau Prep Builder may not be able to sign-in to Tableau Server when left running for over 4 hours with the following message:
"Error signing in to server Vizportal access token expired as a user {1}. Verify that the credentials are correct, then try again."

Environment

  • Tableau Prep Builder 2020.1.4 - 2020.1.5
  • Tableau Server

Resolution

Workaround
Close out of all instances Tableau Prep Builder and re-launch.  In some instances you may also need to restart your computer. 

 

Cause

An expired Vizportal token does not get handled gracefully. This is a known issue being addressed by Tableau development team.
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