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Unable To Open Existing Workbooks Or Create New Workbook After Upgrading To Tableau Desktop or Reader 2020.2


Published: 18 Jun 2020
Last Modified Date: 08 Jul 2020

Issue

After upgrading to Tableau Desktop 2020.2, or using Tableau Reader 2020.2, you are not able to open existing workbooks. The [Data Source] tab in Tableau Desktop works fine and data is displayed there. The following error occurs after switching to worksheet tabs, or trying to open a workbook in Tableau Reader.

Bad Connection: Tableau could not connect to the data source.
Error Code: AC0843EA
Could not start Hyper: Failed to start a new Hyper instance.
Context: 0x86a93465
Caused by:
The Hyper server process exited during startup with exit code: -1073740791

User-added image

In Tableau Desktop log, you see the following error message.

2020-06-04T11:51:53.865: 9752-569c EXCP

is-capability-probe-failure : False
msg : DataSourceException::Init
is-remote-configuration-error : False
class :
is-bad-request : False
excp-msg : Could not start Hyper: Failed to start a new Hyper instance.

Context: 0x86a93465
Caused by:
The Hyper server process exited during startup with exit code: -1073741819
Command-line: ""C:\Program Files\Tableau\Tableau 2020.2\bin\hyper\hyperd.exe" "-x" "Tableau.LogLevel.Debug=" "-x" "crash_dump_path=C:\<repository_location>\Logs\crashdumps" "-x" "date_style=MDY" "-x" "fallback_on_unknown_locale=en_US" "-x" "language=en_US" "-x" "log_config=file,json,all,hyperd,0" "-x" "log_file_backup_size_limit=1m" "--database=C:\Users\<username>\AppData\Local\Temp\TableauTemp\11e30pb1uj73o21et0ans1mt7eod\hyper_db" "--init=overwrite" "--init-user=tableau_internal_user" "--log-dir=C:\TB Respository\Logs" "--no-password" "--skip-license" "--telemetry-opt-in" "--config" "C:\Program Files\Tableau\Tableau 2020.2\bin\hyper\hyper.yaml" "--listen-connection" "tab.pipe://./pipe/auto" "--callback-connection" "tab.pipe://./pipe/{8044D2C0-E645-4C24-B8C7-CADD92D13537}" "run" "

Context: 0x13cead20

excp-type : DataSourceException
is-local-configuration-error : False
dse-type : Unknown

The same error would occur if you try to create a new workbook.

Environment

  • Tableau Desktop 2020.2.0 and above.
  • Tableau Reader 2020.2.0 and above.
  • Windows
  • Anti-virus software

Resolution

Follow the steps below to replace the hyper executable files to work around the issue in Tableau Desktop or Reader 2020.2.0 and above.
1. Download the attachment (hyper.zip).
2. Extract it to your local PC. (Use 7-zip to decompress the file)
3. Close all Tableau Desktop or Reader 2020.2 instances if there are any.
4. Replace the Tableau\Tableau 2020.2\bin\hyper or Tableau\Tableau Reader 2020.2\bin\hyper folder with the extracted files.
5. Start Tableau Desktop or Reader 2020.2.

Cause

This is a known issue being addressed by Tableau development team.
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