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Unable To Open Existing Workbooks Or Create New Workbook After Upgrading To Tableau Desktop or Reader 2020.2


Published: 18 Jun 2020
Last Modified Date: 01 Mar 2021

Issue

After upgrading to Tableau Desktop 2020.2, or using Tableau Reader 2020.2, you are not able to open existing workbooks. The [Data Source] tab in Tableau Desktop works fine and data is displayed there. The following error occurs after switching to worksheet tabs, or trying to open a workbook in Tableau Reader.

Bad Connection: Tableau could not connect to the data source.
Error Code: AC0843EA
Could not start Hyper: Failed to start a new Hyper instance.
Context: 0x86a93465
Caused by:
The Hyper server process exited during startup with exit code: -1073740791

User-added image

In Tableau Desktop log, you see the following error message.

2020-06-04T11:51:53.865: 9752-569c EXCP

is-capability-probe-failure : False
msg : DataSourceException::Init
is-remote-configuration-error : False
class :
is-bad-request : False
excp-msg : Could not start Hyper: Failed to start a new Hyper instance.

Context: 0x86a93465
Caused by:
The Hyper server process exited during startup with exit code: -1073741819
Command-line: ""C:\Program Files\Tableau\Tableau 2020.2\bin\hyper\hyperd.exe" "-x" "Tableau.LogLevel.Debug=" "-x" "crash_dump_path=C:\<repository_location>\Logs\crashdumps" "-x" "date_style=MDY" "-x" "fallback_on_unknown_locale=en_US" "-x" "language=en_US" "-x" "log_config=file,json,all,hyperd,0" "-x" "log_file_backup_size_limit=1m" "--database=C:\Users\<username>\AppData\Local\Temp\TableauTemp\11e30pb1uj73o21et0ans1mt7eod\hyper_db" "--init=overwrite" "--init-user=tableau_internal_user" "--log-dir=C:\TB Respository\Logs" "--no-password" "--skip-license" "--telemetry-opt-in" "--config" "C:\Program Files\Tableau\Tableau 2020.2\bin\hyper\hyper.yaml" "--listen-connection" "tab.pipe://./pipe/auto" "--callback-connection" "tab.pipe://./pipe/{8044D2C0-E645-4C24-B8C7-CADD92D13537}" "run" "

Context: 0x13cead20

excp-type : DataSourceException
is-local-configuration-error : False
dse-type : Unknown

The same error would occur if you try to create a new workbook.

Environment

  • Tableau Desktop 2020.2.0 - 2020.2.2.
  • Tableau Reader 2020.2.0 - 2020.2.2.
  • Tableau Prep 2020.2.1
  • Windows
  • Mac OS X
  • Anti-virus software

Resolution

Option 1

  • Upgrade to Tableau Desktop 2020.2.4 or 2020.3, Tableau Reader 2020.2.4 or 2020.3.

Option 2

  • Change Tableau Repository location as a workaround.

Cause

This is a known issue in Tableau Desktop and Tableau Reader that is fixed in more recent version of the product.
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