KNOWLEDGE BASE

Unable To Change Frequency Type For Subscription


Published: 18 Aug 2020
Last Modified Date: 18 Aug 2020

Issue

When try to set subscriptions' frequency to [when data refreshes], the error is displayed

Unable to change frequency type for subscription

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Environment

  • Tableau Online
  • Tableau Server 2020.3+

Resolution

Check if there are multiple extracts included in the workbook(s). Adjust the workbook/extract so that there is only one extract connection in the workbook.

Cause

Currently, the feature (introduced with version 2020.3) is supported only on workbooks with a single extract connection by design.
 

Additional Information

A workbook can have an unlimited number of live connections. 
 
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