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Tsm Maintenance Ziplog Command Fails With Error "the Server Encountered An Unexpected Error Processing The Request."


Published: 24 Feb 2020
Last Modified Date: 28 May 2020

Issue

When using the command line to run:  "tsm maintenance ziplogs --startdate mm/dd/yyyy --enddate mm/dd/yyyy"  the following error is shown:
 

An error occurred on the server collecting log archives.
This job failed due to an error.
See 'C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\tabadmincontroller\tabadmincontroller_*.log' on Tableau Server nodes running the Administration Controller process for server log information.


The following error may appear in the TSM Web UI.
"The server encountered an unexpected error processing the request. Look at the server logs for more information."

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Environment

  • Tableau Server 2020.1
  • Tableau Server 2019.3
  • Tableau Server 2019.4

Resolution

Option 1
Upgrade to the latest maintenance release version. This issue has resolved from 2020.1.2, 2019.4.5, 2019.3.6.

Option 2
If the upgrading is not a possible and only using "tsm maintenance ziplog --minimumdate mm/dd/yyyy" is acceptable, contact Tableau Technical Support for assistance. 

Cause

This is a known issue #1073770 that was resolved in the following version.
For more information see the following release note.
https://www.tableau.com/support/releases/server/2020.1.2
https://www.tableau.com/support/releases/server/2019.4.5
https://www.tableau.com/support/releases/server/2019.3.6
 
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