KNOWLEDGE BASE

Error "Your connection has probably timed out. Try to reconnect to Tableau Server" When Signing in to Tableau Server


Published: 24 Aug 2017
Last Modified Date: 04 Dec 2018

Issue

When signing in to Tableau Server through Tableau Desktop, the following error may occur:
Your connection has probably timed out. Try to reconnect to Tableau Server.

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

  1. In Tableau Desktop, sign out of Tableau Server: select the Server menu > Signed In to <server> > Sign Out (<User name>). 
  2. Select the Help menu > Settings and Performance > Clear Saved Server Sign-ins.
  3. Sign in to Tableau Server again.

Cause


 
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