Issue
Tableau Server is degraded with Gateway process with error when Resource Monitoring Tool is installed.
Last Modified Date: 29 Sep 2020
Environment
- Tableau Server 2019.4.1
- Windows Server 2012
- Tableau Ressource Monitoring Tool
Resolution
Check and make sure the Master server of the Tableau Resource Monitoring Tool is not installed on Tableau Server.Run tasklist command to check for the process "tabrmt-master-web.exe"
Stop/uninstall the Resource Monitoring tool and restart Tableau Server.
Cause
Resource Monitoring Tool was running on port 443 together with Tableau Server and was in conflict with the SSL port.Additional Information
The Master Server of the Resource Monitoring Tool should be installed on a dedicated server and not on Tableau Server. See Installing the Tableau Resource Monitoring Tool.There are various root causes for Tableau Server degraded with gateway process down. Check for other causes if this does not apply.
Server Status is Degraded and Gateway Component Has Not Started Due to Lack of RunAs User Permission Gateway Service Does not Start and Tableau Server is Degraded
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