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Tableau Server Is Degraded. Error On Gateway When Running Rmt On Same Server


Published: 11 May 2020
Last Modified Date: 29 Sep 2020

Issue

Tableau Server is degraded with Gateway process with error when Resource Monitoring Tool is installed.
 

Environment

  • Tableau Server 2019.4.1
  • Windows Server 2012
  • Tableau Ressource Monitoring Tool

Resolution

Check and make sure the Master server of the Tableau Resource Monitoring Tool is not installed on Tableau Server.

Run tasklist command to check for the process "tabrmt-master-web.exe"

Stop/uninstall the Resource Monitoring tool and restart Tableau Server.
 

Cause

Resource Monitoring Tool was running on port 443 together with Tableau Server and was in conflict with the SSL port.
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