IssueTableau Server is degraded with Gateway process with error when Resource Monitoring Tool is installed.
ResolutionCheck and make sure the Master server of the Tableau Resource Monitoring Tool is not installed on Tableau Server.Run tasklist command to check for the process "tabrmt-master-web.exe"Stop/uninstall the Resource Monitoring tool and restart Tableau Server.
CauseResource Monitoring Tool was running on port 443 together with Tableau Server and was in conflict with the SSL port.
Additional InformationThe Master Server of the Resource Monitoring Tool should be installed on a dedicated server and not on Tableau Server. See Installing the Tableau Resource Monitoring Tool.There are various root causes for Tableau Server degraded with gateway process down. Check for other causes if this does not apply. Server Status is Degraded and Gateway Component Has Not Started Due to Lack of RunAs User Permission Gateway Service Does not Start and Tableau Server is Degraded
Did this article resolve the issue? Thank you for providing your feedback on the effectiveness of the article. Click here to return to our Support page. Open new Case Open a new case Continue Searching Click here to go to our Support page. Knowledge Base Get detailed answers and how-to step-by-step instructions for your issues and technical questions. Community Find and share solutions with our active community through forums, user groups and ideas. Product Help Browse a complete list of product manuals and guides. Available online, offline and PDF formats. Training and Tutorials Learn how to master Tableau’s products with our on-demand, live or class room training.