KNOWLEDGE BASE

Tableau Prep Builder Has Stopped Working


Published: 03 Feb 2020
Last Modified Date: 29 May 2020

Issue

Tableau Prep Builder does not start when its shortcut icon or a Tableau Flow file is double-clicked. No error message appears.

Environment

  • Tableau Prep Builder
  • Windows

Resolution

Option 1 - Perform a clean re-construction of Tableau Prep Repository folder

  1. In Task Manager, make sure that Tableau Prep Builder process is not running
  2. Rename the My Tableau Prep Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Prep Repository) to My Tableau Prep Repository_Backup.
  3. Start Tableau Prep Builder

Option 2 - Repair the Tableau Prep Builder installation

Repair the installation in Control Panel.

Option 3 - Run Tableau Prep Builder as administrator 

Right-click the Tableau Prep Builder shortcut and select 'Run as administrator'.

Option 4 - Perform a clean re-installation of Tableau Prep Builder

  1. Download a new copy of the installer from the Product Downloads and Release Notes page.
  2. Uninstall Tableau Prep Builder. 
  3. Delete the following folder: C:\Program Files\Tableau\Tableau Prep Builder <version>
  4. Rename the My Tableau Prep Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Prep Repository) to My Tableau Prep Repository_Backup.
  5. Reinstall Tableau Prep Builder using the newly downloaded installer.
NOTE: We recommend installing the latest version.
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