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Tableau Desktop Quits Unexpectedly When Using Other Databases (JDBC)


Published: 26 Aug 2020
Last Modified Date: 27 Aug 2020

Issue

Tableau Desktop quits unexpectedly when using the Other Databases (JDBC) connector.

Environment

  • Tableau Desktop
  • Windows
  • JDBC

Resolution

To troubleshoot this issue:
  1. Check whether the 64-bit version of Java 8 is installed on the Tableau Desktop computer: Open Command Prompt, and enter the following command:
    java -version
  2. If the 64-bit version of Java 8 is not installed, download and run the installer: Go to https://java.com/en/download/manual.jsp and click on Windows Offline (64-bit).

Cause

The version of Java installed is not compatible to the Other Databases (JDBC) connector.
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