KNOWLEDGE BASE

Tableau Desktop Or Tableau Prep Builder Quits Unexpectedly Using Snowflake Driver on MacOS


Published: 04 Nov 2020
Last Modified Date: 05 Nov 2020

Issue

Tableau Desktop and Tableau Prep Builder quits unexpectedly when connected to a data source using the Snowflake driver on MacOS.

Environment

  • Tableau Desktop 2019.1 and later
  • Tableau Prep Builder 2019.1.1 and later
  • MacOS
  • Snowflake

Resolution

Install the Snowflake ODBC driver 2.21.3 or prior. This behavior is present in drivers 2.21.5 and forward. To download the prior drivers, follow these steps:
 
  • Log into Snowflake and along the top select Help >> Download.
  • Select ODBC driver, and click the button to go to the Snowflake Repository
  • Select Mac and choose driver version 2.21.3 or earlier. 
  • Install the driver and re-test your connections to the Snowflake data.

Cause

This issue is currently under investigation.
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