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Tableau Desktop License Usage Report is not sent to Tableau Server successfully


Published: 11 Jun 2020
Last Modified Date: 11 Jun 2020

Issue

After configuring Tableau Desktop report as per online help page, the usage report is not being sent to Tableau Server.
The following error is output to Tableau Desktop log although the configured URL to Tableau Server is correct.

2020-06-04T11:11:44.932: 14424-e00 EXCP
excp-msg : Internet communication error: URL using bad/illegal format or missing URL
().
msg : HTTPRequestor: rethrow exception
excp-type : NetworkException

Environment

  • Tableau Server
  • Tableau Desktop 

Resolution

Remove the trailing slash for the Tableau Server URL.
For example, change from http://tableau/ to http://tableau.

Cause

There is a trailing slash included in the configured URL which caused Tableau Desktop treats it as illegal URL and License usage report is not sent.
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