KNOWLEDGE BASE

TSM and the Tableau Customer Portal License Keys Do Not Match for Tableau Server


Published: 16 Sep 2022
Last Modified Date: 16 Sep 2022

Issue

When looking at licenses in the Tableau Customer Portal, the keys are not the same keys that are showing in the TSM UI under Licenses or when reviewing the TSM Licenses List output.

Environment

Tableau Server

Resolution

Review the expiration dates listed in the TSM UI or TSM list.  If the expiration dates match the Tableau Customer Portal "Period end" dates but the licenses in the TSM list have not yet expired, the keys will change over when the expiration of the previous term has occurred.

If the expiration dates between TSM and the Tableau Customer Portal do not match, refresh the keys if they have not expired.   If a product key has expired, a new activation will need to occur.


 

Cause

Expected behavior when the previous subscription key(s) have not expired and an additional subscription term has been purchased.

Additional Information

Tableau Server using the ATR activation process does not need any key refreshing but the behavior is the same.  The licenses listed in the Tableau Customer Portal will match the TSM licenses page when the previous subscription term has expired.

Tableau Community Blog available on this issue.

Youtube Video on Server Key Management

 
Did this article resolve the issue?