KNOWLEDGE BASE

Synchronising large groups fails with error "Unavailable Critical Extension (errorCode=100012)"


Published: 20 Nov 2020
Last Modified Date: 20 Nov 2020

Issue

Synchronizing large groups (1600+ members) fails with error "Unavailable Critical Extension (errorCode=100012)"
The issue is intermittent. For instance, scheduler cannot complete the operation, but manual synchronization successfully completes.
 

Environment

  • Tableau Server 2020.2

Resolution

To mitigate the problem, configure the retrieval size by using the wgserver.domain.ldap.members.retrieval.page.size setting:

                tsm stop
                tsm configuration set -k wgserver.domain.ldap.members.retrieval.page.size -v 500
                tsm pending-changes apply
                tsm start
               
 

Cause

This is due to large default retrieval size that is 1500. The default value of 1500 is a limitation on the Active Directory controller and a smaller value is required for large groups.
 
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