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Sign in To Tableau Server from Tableau Desktop Fails with "(errorCode=16)"


Published: 10 Dec 2015
Last Modified Date: 12 Dec 2019

Issue

Upon signing in to Tableau Server from Tableau Desktop, the following error message is received:
 
Not authorized
Invalid username or password.
(errorCode=16)

Environment

  • Tableau Server 
  • Tableau Desktop

Resolution

As a known potential workaround, follow these steps to re-establish the connection:
  1. Close all instances of Tableau Desktop and Tableau Prep
  2. Open Tableau Desktop, navigate to "Help" -> "Settings and Performance" -> "Clear Saved Server Sign-Ins"
  3. Log into Tableau Server from Tableau Desktop
 
 

Additional Information

This error can occur anytime a connection between Tableau Desktop and Tableau Server is initiated, such as:
  • During login to Tableau Server
  • Publishing a data source or workbook
  • Connecting to a published data source or workbook
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