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Salesforce refreshes fail in Tableau Online due to error "You do not have permission to perform the requested operation. limits resource is not enabled"


Published: 25 Feb 2020
Last Modified Date: 16 Mar 2020

Issue

Full refreshes for published Salesforce extracts in Tableau Online started failing on 2/21 due to error: 
"You do not have permission to perform the requested operation. limits resource is not enabled".
Incremental refreshes are not affected.
 

Environment

  • Tableau Online
  • Salesforce.com

Resolution

Ensure the user that published the workbook has "API Access" and "View Setup and Configuration" settings enabled. 

Cause

The error "limits resource is not enabled" occurs when "View Setup and Configuration" is not granted under the users profile in Salesforce. This permission allows users the ability to modify the full backend of Salesforce.
Tableau development team is currently investigating this issue to find the cause of these errors.
 
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