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Salesforce Extract Refresh fail with error "Internet communication error: Failure when receiving data from the peer.'"


Published: 24 Sep 2020
Last Modified Date: 08 Mar 2021

Issue

After upgrading to Tableau Server 2020.2.3 - scheduled extract refresh tasks via the Salesforce connector fail with the error:

'Internet communication error: Failure when receiving data from the peer.'

 

Environment

  • Tableau Server 2020.2.3
  • Salesforce.com connector
 

Resolution

Upgrade to Tableau Server 2020.2.4 or 2020.3.0 or later

Cause

The SChannel library is being used in openSSL by default for certain functionality in Tableau Server version 2020.2.3 which may cause compatibility issues with some web data connectors where SSL is required. This is a known issue that is fixed in more recent version of Tableau Server.
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