KNOWLEDGE BASE

Run Now Button Missing from Tableau Bridge


Published: 20 Dec 2019
Last Modified Date: 10 Jan 2020

Issue

Run Now button is missing when trying to run a manual refresh in Tableau Bridge.
 

Environment

  • Tableau Bridge

Resolution

The most common cause of the "Run Now" button not appearing is that another Tableau Bridge data source is refreshing at the same time. There are two ways to verify this:

Option 1: Using the Tableau Bridge Taskbar Icon
  1. Go to the taskbar and select the ^ icon and a popup should appear showing several icons
  2. Observe the Tableau Bridge icon
  3. If the Tableau Bridge icon shows a green symbol such as Tableau Bridge Running Refresh Icon this means that another refresh is currently running
  4. When the Tableau Bridge icon no longer shows a green symbol such as User-added image, it should now be possible to perform a "Run Now" refresh
Option 2: Using the Tableau Bridge Data Source List
  1. Go to the taskbar and select the ^ icon and a popup should appear showing several icons
  2. Select the Tableau Bridge icon and the Tableau Bridge screen should display showing a list of data sources within Tableau Bridge 
  3. Scroll through the data sources, if any of them display a spinning icon with a time value such as User-added imagethis means that they are currently running and a "Run Now" refresh is not possible
  4. If you have confirmed that a refresh is currently running you can choose to cancel the running refresh by selecting the "x" beside the spinning icon or wait for the refresh to complete. It should then be possible to perform a "Run Now" refresh

Cause

Tableau Bridge refreshes run serially and it is not possible to queue a run now refresh job.
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