KNOWLEDGE BASE

Password Reset Fails With Error "Old password is incorrect" If Username Contains Space


Published: 28 Mar 2020
Last Modified Date: 07 Jul 2020

Issue

In Tableau Server using local authentication configuration, after the administrator selected "Forcing Password Update" for a user, if the username contains space, "Old password is incorrect" error will occur and the user can't reset the password at the next sign in.

Environment

  • Tableau Server 2019.4
  • Tableau Server 2020.1
  • Tableau Server 2020.2
  • Local Authentication

Resolution

Workaround 1
Upgrade to Tableau Server 2019.4.8, 2020.1.5, 2020.2.2, or a later maintenance release.

Workaround 2
For existing users, ask the Tableau Server administrator to change the password.  For more information, see View, Manage, or Remove Users

Workaround 3
For new users, do not include space in the username.

Cause

This issue has been resolved on Tableau Server 2019.4.8, Tableau Server 2020.1.5, Tableau Server 2020.2.2, and later. See Release Notes.
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