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"Oracle database error 28759" Upon Connecting via SSL


Published: 13 Nov 2020
Last Modified Date: 13 Nov 2020

Issue

When opening a workbook in Tableau Server, the following error may occur:

Oracle database error 28759: ORA-28759: failure to open file

 

Environment

  • Tableau Server 2020.2 or older
  • Linux
  • Oracle with SSL

Resolution

To use Oracle connections with SSL in Tableau Server on Linux, upgrade to Tableau Server 2020.3.

Cause

Oracle connections using SSL are supported in Tableau Server 2020.2 (and older) on Windows only.

Additional Information

When publishing a workbook that uses an Oracle connection with SSL to a Tableau Server on Linux, the following conditions are required:
  • The server uses the same Oracle JDBC connector as the Tableau Desktop computer.
  • The "Embedded password" option is selected when publishing the workbook.
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