KNOWLEDGE BASE

No Refresh Error Displays but Data Intermittently Does Not Update When Refreshing Extracts Using Tableau Bridge


Published: 31 Jan 2022
Last Modified Date: 18 Nov 2022

Issue

When refreshing Tableau Bridge data sources, the data does not update intermittently in Tableau Cloud. No error is shown in Tableau Cloud, but the refresh time for the data source does not update.

In the Tableau Bridge logs, the refresh fails with the following errors:

HTTPRequestor::DoWork::HTTPException 401 https://prod-useast-b.online.tableau.com:443/oauth2/v1/token {\n\"error\": \"invalid_refresh_token\"

{"excp-error-code":"0xDE1E797E","excp-source":"Client","excp-status-code":"UNKNOWN"},"v":{"excp-msg":"Username or password incorrect.\n","excp-type":"AuthenticationException","msg":"HTTPRequestor: rethrow exception"}}

Environment

  • Tableau Bridge
  • Tableau Cloud

Resolution

Upgrade to Tableau Bridge version 20223.22.1108.0821 or newer.

Cause

This is caused by unused tokens from an increased ConnectionPool amount in the Bridge configuration file. These are expiring causing the error, when they should not be expiring if they are not used.
Did this article resolve the issue?