KNOWLEDGE BASE

Licenses show in Tableau Services Manager but show 'No Licenses' in Tableau Server


Published: 05 Jan 2021
Last Modified Date: 16 Feb 2021

Issue

  • Tableau Server shows 'No Licenses' in Manage All Sites > Settings > Licenses page.
  • Tableau Server shows correct seat count.
  • TSM (Tableau Services Manager) shows correct licenses.
  • Trusted Storage reads appropriately.



 

Environment

  • Tableau Server 2020.2 - 2020.4 
  • Windows Server

Resolution

This is a display issue of the license status. Tableau Server processes are up and running normally. For the license:
  • Use TSM Licenses List command or the TSM UI to verify seats and licenses.
  • View the Users page on Tableau Server to see available seats.

Cause

This behavior is related to a known issue with ID 1195152 which is currently under investigation.
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