KNOWLEDGE BASE

Unable To Install Tableau Server 2019.4 On Windows 2012


Published: 20 Nov 2019
Last Modified Date: 01 Jul 2020

Issue

When installing Tableau Server 2019.4 on Windows Server 2012, certain requirement checks fails leading to an exception error.

Environment

  • Tableau Server 2019.4.0
  • Windows Server 2012

Resolution

Option 1
Upgrade to Tableau Server 2019.4.1 or later.

Option 2
Install from command line to skip the verification:

1. tsm stop (if there's an existing Tableau Server installed on the same server)
2. Start command prompt as admin
3. Navigate to installer executable
4. Execute it with SKIPSYSTEMVERIFICATION=1 flag
e.g. TableauServer-64bit-2019-4-0.exe /log install_withoutsysver.log SKIPSYSTEMVERIFICATION=1

Cause

This was a known issue related to the conflict between pre-installation checks from Tableau Server and Windows OS. 

Additional Information

- A crash dump like below is created every time.
-----------------
In TableauServer-64bit-2019-4-0.exe.23924.dmp the assembly instruction at wixextba+7bce in C:\Windows\Temp\{16FB9745-93FB-46EA-B4BA-ACAF076726B4}\.ba\wixextba.dll has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 3
 
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