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How to Reset a Current Site Admin Account for Tableau Online


Published: 11 May 2016
Last Modified Date: 30 Apr 2020

Issue

How to change the current Site Admin account for Tableau Online when the admin is unavailable to make the change and there are no other admins on your site. 

Environment

Tableau Online

Resolution

Try one of the below options to change the Site Admin on your Tableau Online site. 

Option 1 If you have access to your previous Administrator's email 
  1. Go to https://id.tableau.com/resetPassword and enter the previous Administrators email address to reset their password. 
  2. Log into their email account and access the link in the password reset email to change their password. 
  3. Log into Tableau Online using the new credentials, and add the new Administrator account. See Add Users to a Site for more information.

Option 2 If you own the corporate email domain 
  1. Go to https://id.tableau.com/resetPassword and enter the previous Administrators email address to reset their password. 
  2. Have your internal email administrator intercept the password reset email. 
  3. Access the link in the password reset email to change their password.
  4. Log into Tableau Online using the new credentials, and add the new Administrator account. See Add Users to a Site for more information.
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