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'Failed to authenticate username and password' when creating the Initial Tableau Server User on an instance using AD authentication.


Published: 18 Feb 2021
Last Modified Date: 19 Feb 2021

Issue

'Failed to authenticate username and password' error occurs when creating the Initial Tableau Server User on an instance using AD authentication.

Environment

  • Tableau Server 2020.3.5
  • Windows Server 2016

Resolution

If Tableau Server connects to multiple domains, the other domains to which Tableau Server connects must be specified by setting the wgserver.domain.whitelist option with TSM. For more information, see wgserver.domain.whitelist.

Cause

Secondary Active Directory domain had not been whitelisted.
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