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Failed to activate Tableau Prep via Tableau Server LBLM


Published: 25 Sep 2021
Last Modified Date: 28 Sep 2021

Issue

Failed to activate Tableau Prep via Tableau Server LBLM reporting internet errors:

"Failed to fetch refresh token from server"  

Environment

  • Tableau Desktop
  • Tableau Prep Builder
  • Tableau Server LBLM

Resolution

Enable "Allow clients to automatically connect to Tableau Server" on Tableau Server
Please refer to the Server Settings in Online help for details.
 

Cause

Both Tableau Prep and Tableau desktop require connected clients to be enabled to work properly with LBLM as the oauth token for connected clients is used to keep the activation up to date.
 
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