KNOWLEDGE BASE

Extract Refresh Connected To Onedrive Data Source Fails With "unable To Connect To Data Source With The Supplied Credentials, Or No Credentials Provided"


Published: 18 Sep 2019
Last Modified Date: 24 Mar 2020

Issue

Extract refresh connected to OneDrive data source fails with the error:

"Unable to connect to data source with the supplied credentials, or no credentials provided"

Environment

  • Tableau Server 2019.2.2
  • Windows Server 2016
  • OneDrive

Resolution

1. Logon to Tableau Server.

2. Go to "My Account Settings" > "Settings" Under "Saved Credential"
Remove the user paired with OneDrive and re-add the user that has access permissions to the Data source in OneDrive

3. Refresh the extract again.

Cause

"The Access Token has Expired" for the user used to refresh the extract.
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