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Extension Does Not Work With Error "dashboard Extensions Removed When Workbook Was Downgraded. Https://tabsoft.co/extensionsupdown"


Published: 22 Apr 2020
Last Modified Date: 22 Apr 2020

Issue

After enabling extension in Tableau Server using the following configuration in Tableau Server, the extensions do not work and show error:

“Dashboard Extensions removed when workbook was downgraded. https://tabsoft.co/extensionsupdown”

 

Environment

  • Tableau Server 2019.4.5
  • Windows Server 2012

Resolution

1. Check whether extensions are enabled by running the following command:
tsm configuration get -k features.Extensions

2. If the result of above command is false, run the following commands to enable it:
tsm configuration set -k features.Extensions -v true
tsm pending-changes apply

 

Cause

Tableau extension is disabled in Tableau
or
it is enabled but the new configuration has not been applied to Tableau Server configuration after upgrade.
 
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