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Error: "your File Could Not Be Imported" When Importing Metadata To Tableau Online


Published: 29 May 2020
Last Modified Date: 04 Jun 2020

Issue

When importing metadata to Tableau Online, the following error might occur:

Error: Your file could not be imported. The provided file is not valid, or it does not contain the correct IdP metadata.

Environment

  • Tableau Online
  • SAML

Resolution

Verify that the IdP certificate type is using SHA-2 / SHA-256

Cause

Tableau Online no longer supports new SHA-1 certificates. Metadata that contains a SHA-1 certificate cannot be uploaded to Tableau Online.
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