KNOWLEDGE BASE

Error "An error occurred on the server generating the backup (..)" When Generating Backup on Tableau Server


Published: 22 May 2018
Last Modified Date: 20 Jun 2018

Issue

Creating a backup with standard command: tsm maintenance backup -f ts_backup -d fails during backup of database and the following error message is returned:
 
"An error occurred on the server generating the backup. See /home/user/./tableau/tsm/tsm.log for more information"
"66% - Backing up database failed: 'org.apache.thrift.TApplicationException: Internal error processing completeStartDatabase'" 
 
However, the backup completes successfully when adding the -k option to bypass the database integrity check.

Environment

  • Tableau Server 10.5
  • LINUX RHEL / CentOS 7

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1.2, 10.5.5. For more information, see Upgrading Tableau Server in Tableau Help. 


Option 2

As a workaround, disable SSL repository by running the following commands in the order listed below: 
tsm security repository-ssl disable 
tsm pending-changes apply 
tsm maintenance backup -f ts_backup -d

Cause

For TSM to have have access to the repository for backup, ssl/encryption needs to be disabled. 

Additional Information

The backup completes successfully when adding the -k option to bypass the database integrity check.
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